Refund policy
At Verceti.us, we take pride in the quality of our products and maintain strict quality control standards. By placing an order on our website, you acknowledge and agree to the terms outlined in this Refund & Exchange Policy, which complements our Shipping Policy.
1. No Refunds or Exchanges
All sales are final. Refunds, returns, or exchanges are only available for verified product defects or errors caused by Verceti.us.
Customers are responsible for reviewing product descriptions, sizing charts, and order details. Buyer’s remorse, sizing issues, fit, or color preferences are not eligible for refunds or exchanges.
2. Defective or Incorrect Items
If you receive a defective or incorrect item, you must notify us within 72 hours of delivery, as confirmed by carrier tracking.
To submit a claim:
Email support@verceti.us with a description of the issue.
-Include clear photos or videos showing the defect or error.
Verceti.us will review the claim. If approved, resolution may include a replacement or a refund/store credit, at our discretion.
Defects do not include intentional design elements, including distressing, tears, fading, or color variations described on the product page.
3. Shipping Damage
Transit damage is carrier-related. Report within 72 hours with photos and details. Assistance may include filing a carrier claim, but does not guarantee a refund or replacement.
4. Final Sale / Limited Drop Items
Certain items (limited drops, special releases, final sale) are non-refundable, non-exchangeable, and final sale, except for material manufacturer defects. Purchasing these items constitutes acceptance of all risks regarding sizing, fit, color, and style.
5. Pre-Orders
Pre-order items are non-refundable. They are processed and shipped within 7 business days of Verceti.us receiving the product from the manufacturer.
Refunds for pre-orders are only available if the stated production and fulfillment period passes without the item being processed and shipped, or if an error occurs on our end that prevents fulfillment. In such cases, Verceti.us will notify the customer and, at the customer’s discretion, either issue a refund or provide compensation of equal or comparable value.
6. Claim Limitations
Claims submitted after 72 hours will not be accepted
Claims without sufficient visual evidence will be denied
Worn, washed, altered, or used items are ineligible
Refunds or exchanges are only available for verified defects or errors
This aligns fully with our Shipping Policy regarding risk transfer and delivery confirmation.
7. Chargebacks & Dispute Protection
Refunds/exchanges issued under this policy are the sole remedies available. Customers agree not to file chargebacks or payment disputes for matters covered, including delivery confirmation, carrier delays, pre-order fulfillment, or final sale items.
Unauthorized chargebacks will be disputed using order records, tracking information, customer consent, and this Refund & Exchange Policy as evidence.
8. Customer Acknowledgment
By completing checkout, customers acknowledge they have read, understood, and agreed to all terms in this Refund & Exchange Policy, including pre-order terms, final sale clauses, and dispute resolution provisions.
9. Contact Information
For questions regarding refunds, exchanges, or claims, contact support@verceti.us
. While we may provide limited assistance, all determinations are final.